Member News

Welcome New Members!

Posted by & filed under Featured, Member News, Newsroom.

Medicaid Expansion is here! If you’re just joining Louisiana Healthcare Connections, we are glad to have you as a member! 

This page is your quick overview to what we can do for you.

Expansion IconHow is Your Health? We Need to Know. 

Create a member account on our website. Then fill out your Health Risk Screening. If you’re pregnant, please fill out the Notice of Pregnancy Form, too.

Asking Questions and Getting Help
1-866-595-8133 (hearing loss: 711)

Our Member Services team is located right here in Louisiana. We can help you with questions about your membership and our plan. We are ready to help you:

  • Get free 24/7 nurse advice
  • Find a doctor, urgent care clinic or other provider
  • Understand your covered benefits
  • Get a new Member ID card or change your Primary Care Provider
  • Get a free ride to your medical appointments
  • And much more

Normal hours of operation are Monday through Friday 7 a.m. to 7 p.m. Free nurse advice is available 24-hours a day, every day.

Finding a Doctor, Urgent Care Clinic or Other Provider

There are more than 15,000 doctors, pharmacies, urgent care clinics, and other healthcare providers who serve Louisiana Healthcare Connections’ members. Use our Find a Provider page to find care close to you.

If you need to change your Primary Care Provider (PCP), you can fill out this form and mail it to Member Services.

Know Your Benefits

Louisiana Healthcare Connections provides a broad range of services to meet your healthcare needs. This includes:

  • Unlimited visits to your Primary Care Provider (PCP)
  • Unlimited visits to specialist doctors, as needed
  • Prescription medicines
  • Case management and chronic care programs
  • Family planning services

Learn more about your benefits.

$ Get Healthy Rewards

When you complete a healthy habit, you can earn money to spend at WalMart, Family Dollar, Rite Aide and other stores. You can earn $20 just for getting your annual wellness check-up! Learn more about healthy rewards.

Your Member Handbook

Your Member Handbook tells you how Louisiana Healthcare Connections works, and it gives you complete and detailed information about all the services and benefits available to you. Download it here, or call us and we’ll mail you a paper copy.

Help to Quit Smoking

Medicines to help you quit smoking are covered. Generic nicotine replacement products, like gum, lozenges and patches are covered. A medication called Bupropion SR (Zyban) is also available. All you need is a prescription from your doctor.

For more help and resources to quit smoking, call 1-800-784-8669 or visit