QI Program

We are committed to the provision of a well-designed and well-implemented Quality Improvement Program (QI Program). Our culture, systems and processes are structured around its mission to improve the health of all enrolled members.


The scope of the QI Program is comprehensive and addresses both the quality and safety of clinical care and quality of services provided to Louisiana Healthcare Connections’ members. We incorporate all demographic groups, care settings, and services in its QI activities, including preventive care, emergency care, primary care, specialty care, acute care, short-term care, long-term care (depending upon Louisiana Healthcare Connections’ products), and ancillary services.

Goals & Objectives

Our primary quality improvement goal is to improve members’ health status through a variety of meaningful quality improvement activities implemented across all care settings and aimed at improving quality of care and services delivered.

Credentialing Standards

For consideration to participate in the Louisiana Healthcare Connections network, all licensed physicians and other licensed healthcare professionals who have an independent relationship with Louisiana Healthcare Connections must complete an application for participation and submit copies of applicable supporting documentation.

Cultural Competency Plan

Louisiana Healthcare Connections is committed to establishing multicultural principles and practices throughout its organizational systems of services and programs. That mission is supported by facilitating the process by which Louisiana Healthcare Connections can respond to the healthcare needs of all individuals, regardless of their ethnic, cultural, religious beliefs or language.