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COVID-19 Member Resources

Find Help in Your Area

Search for free or reduced cost COVID-19 specific services in your community such as unemployment, food, housing, care and more through our partnership with Aunt Bertha's zip code lookup tool.

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As Louisiana works to flatten the curve of the COVID-19 epidemic, many resources are available to assist you and your family. The list below features some of these resources and support programs. This list will be updated as new information becomes available, so please check back often.

Resources For Our Members

Information about Coronavirus (COVID-19) Information, Testing and Treatment for members

Our call center is operating at full capacity. If you need assistance, please call Member Services at 1-866-595-8133 (Hearing loss: 711), Monday – Friday, 7 a.m. – 7 p.m.

Our 24/7 phone lines are also fully operational:

  • Nurse Advice Line: 1-866-595-8133 (ask to speak to a nurse)
  • Mental Health & Substance Use Crisis Line: 1-844-677-7553

To schedule a free ride to your medical appointment, visit  or call 1-855-369-3723 (Hearing loss: 711), Monday – Friday, 8 a.m. to 5 p.m., at least 48 hours before your scheduled appointment. Rides to urgent care may be scheduled at any time, 24/7. Learn more about your transportation benefit.

Resources For Everyone

Louisiana Healthcare Connections Community Resources Directory: A free, online list of community services such as utility assistance, emergency shelter, counseling, food assistance and other programs. Search by city or zip code to find programs near you.



Apply for Unemployment Benefits in Louisiana

Louisiana Workforce Commission (PDF): COVID-19 information for Louisiana workers

  • File a claim at
  • Call the Claim Center at 1-866-783-5567, Monday – Friday, 8 a.m. – 7 p.m.  (Note: Please be sure to answer “Yes” when asked, “Are you filing for Unemployment Insurance Benefits for reasons related to COVID-19 (Coronavirus)?”)

Financial Help for Louisiana Families

Family Independence Temporary Assistance (FITAP) : provides cash assistance to families with children

  • Apply for FITAP online through the CAFÉ Self-Service Portal
  • Print and mail a completed FITAP application to DCFS Economic Stability, P.O. Box 260031, Baton Rouge, LA 70826

Department of Labor

Internal Revenue Service

Help Filing Your Taxes

Coronavirus (COVID-19) Small Business Administration Guidance & Resources

Apply for SNAP (Supplemental Nutrition Assistance Program)

Find Food

Other Resources



Louisiana Believes: Online directory of educational resources from the Louisiana Department of Education.