COVID-19 Member Resources
Find Help in Your Area
Search for free or reduced cost COVID-19 specific services in your community such as unemployment, food, housing, care and more through our partnership with Aunt Bertha's zip code lookup tool.
As Louisiana works to flatten the curve of the COVID-19 epidemic, many resources are available to assist you and your family. The list below features some of these resources and support programs. This list will be updated as new information becomes available, so please check back often.
Resources For Our Members
Information about Coronavirus (COVID-19) Information, Testing and Treatment for members
Our call center is operating at full capacity. If you need assistance, please call Member Services at 1-866-595-8133 (Hearing loss: 711), Monday – Friday, 7 a.m. – 7 p.m.
Our 24/7 phone lines are also fully operational:
- Nurse Advice Line: 1-866-595-8133 (ask to speak to a nurse)
- Mental Health & Substance Use Crisis Line: 1-844-677-7553
To schedule a free ride to your medical appointment, visit www.myLAride.net or call 1-855-369-3723 (Hearing loss: 711), Monday – Friday, 8 a.m. to 5 p.m., at least 48 hours before your scheduled appointment. Rides to urgent care may be scheduled at any time, 24/7. Learn more about your transportation benefit.
Resources For Everyone
Louisiana Healthcare Connections Community Resources Directory: A free, online list of community services such as utility assistance, emergency shelter, counseling, food assistance and other programs. Search by city or zip code to find programs near you.
- Call Louisiana 211 by dialing 2-1-1
- Text LACOVID to 898-211
- Visit www.LA211help.org
- Louisiana Department of Health: Information about COVID-19 in Louisiana
- Coronavirus COVID-19 Guidance & Resources: Online directory of COVID-19 information, guidance and recommendations from the Louisiana Department of Health
- Centers for Disease Control and Prevention: General information about COVID-19 prevention and symptoms
- Am I eligible for Medicaid?
- Apply for Medicaid online at www.ldh.la.gov/MyMedicaid
- Apply for Medicaid by phone at 1-888-342-6207
- Print and mail a completed application to Louisiana Medicaid, P.O. Box 91283, Baton Rouge, LA 70821
Apply for Unemployment Benefits in Louisiana
Louisiana Workforce Commission (PDF): COVID-19 information for Louisiana workers
- File a claim at www.LouisianaWorks.net/hire
- Call the Claim Center at 1-866-783-5567, Monday – Friday, 8 a.m. – 7 p.m. (Note: Please be sure to answer “Yes” when asked, “Are you filing for Unemployment Insurance Benefits for reasons related to COVID-19 (Coronavirus)?”)
Financial Help for Louisiana Families
Family Independence Temporary Assistance (FITAP) : provides cash assistance to families with children
- Apply for FITAP online through the CAFÉ Self-Service Portal
- Print and mail a completed FITAP application to DCFS Economic Stability, P.O. Box 260031, Baton Rouge, LA 70826
Department of Labor
- General Information about Unemployment Insurance
- COVID-19 Related Unemployment Insurance Information
Internal Revenue Service
- Stimulus Package – Filed Taxes in 2018-2019
- Stimulus Package – Did Not File Taxes in 2018-2019
- Income Tax Assistance
Help Filing Your Taxes
Coronavirus (COVID-19) Small Business Administration Guidance & Resources
Apply for SNAP (Supplemental Nutrition Assistance Program)
- SNAP – COVID-19 Information
- Apply online through the CAFÉ customer portal
- Text GETSNAP (no spaces) to 898-211
- Print and mail a completed application to DCFS Economic Stability, P.O. Box 260031, Baton Rouge, LA 70826
Find Food
- Free School Meal Sites By Parish
- Women, Infants & Children (WIC) Program: Supplemental nutrition program for pregnant, breastfeeding and postpartum women, infants and children under the age of five. Call 1-800-251-BABY for application information.
- Food Bank of Central Louisiana
- Food Bank of Northeast Louisiana
- Food Bank of Northwest Louisiana
- Greater Baton Rouge Food Bank
- Second Harvest Food Bank of Greater New Orleans and Louisiana
- Meals on Wheels America: Provides nutritious meals to seniors
- The Little Free Pantry: A searchable database of neighborhood food pantries across the state
Other Resources
- Call the Louisiana Department of Health’s Keep Calm Through COVID-19 crisis phone line at 1-866-310-7977 any time, 24/7. All calls are confidential.
- Creating Positive Habits
- Finding Supportive Communities to Talk to During COVID
Louisiana Believes: Online directory of educational resources from the Louisiana Department of Education.
- Apply for Healthcare Due to Unemployment
- Healthcare and Medical Assistance
- Benefits.gov: State-by-state directory for Medicaid and Medicare
- US Department of Veteran’s Affairs
