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Member Coronavirus Information

COVID-19 Resources

View information on COVID-19 specific services and relief programs, including resources in your area.

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What you need to know about COVID-19

Coronavirus Disease 2019 (COVID-19) is a new disease that causes respiratory illness in people. It can spread from person to person. People of all ages can be infected. Older adults and people with pre-existing medical conditions like asthma, diabetes and heart disease may be more likely to become severely ill if infected. Many details about this disease are still unknown, such as treatment options, how the virus works, and the total impact of the illness.

Have Questions About the COVID-19 Vaccine? We Have Answers!

On July 23, 2020, HHS Secretary Alex Azar renewed the COVID-19 Public Health Emergency (PHE). This extends flexibilities and funding tied to the PHE to continue for another 90 days. 

With this renewal the various testing, screening, billing, and telehealth coverages that were implemented in response to the COVID-19 PHE earlier this year will be extended to our members. This extension will go through late October, until the PHE is either terminated or extended again. This extension does not affect coverages that had already been made effective through December 31, 2020. 

Do you have any questions about this extension or the covered benefits impacted by it? Please contact Member Services.

COVID-19 is a respiratory disease. It is caused by a new virus called a coronavirus, which has become a public health emergency. The number of cases continue to increase in the United States and around the world.

The symptoms of coronavirus include mild to severe respiratory symptoms. Symptoms include fever, cough, shortness of breath, and lower respiratory illness. COVID-19 can be contagious before a person begins showing symptoms.

Influenza (the flu), a contagious respiratory illness caused by the influenza viruses (Type A and Type B), has high activity in the United States at this time. Everyone 6 months of age and older should get a flu vaccine.

If you have been exposed or begin showing symptoms of the virus or flu, call your healthcare provider immediately. 

[TELEHEALTH VENDOR] is a convenient way for [HEALTH PLAN] members to obtain telehealth services. You will receive [24-hour] access to in-network healthcare providers for non-emergency medical issues. Get medical advice, a diagnosis or a prescription by video or phone. For more information about [HEALTH PLAN] services, please [visit/call] [WEBSITE and/or PHONE NUMBER].

We all have a role to play in protecting our communities and families from the spread of coronavirus. It is similar to other communicable viruses. You can also follow these tips to prevent infection:

  • Wash your hands thoroughly and frequently. Use soap and water for at least 20 seconds.
  • Use hand sanitizer (must contain at least 60 percent alcohol).
  • Cover your mouth when you cough or sneeze by coughing/sneezing into your elbow or a tissue.
  • Throw used tissues in a trashcan right away.
  • Clean public surfaces thoroughly.
  • Stay home when you are sick.
  • Avoid shaking hands.
  • Avoid close contact with people who are sick.
  • Get a flu vaccine.

Yes. Louisiana Healthcare Connections will cover the cost of commercial COVID-19 tests and screenings. Louisiana Healthcare Connections will also cover clinic visits, primary care visits, emergency department visits, hospitalizations and medically necessary treatment related to COVID-19. For help finding a provider near you, use our online Find-A-Provider tool.

No. Louisiana Healthcare Connections will not require prior authorization, prior certification, prior notification and/or step therapy protocols for commercial COVID-19 tests and screenings. Prior authorization is not required for medically necessary treatment for COVID-19 when ordered by a licensed health care provider.

Commercial COVID-19 testing and screening services are covered without restriction. You may get tested in a facility like a physician’s office, clinic, independent lab, hospital or at a community testing site. For help finding a provider near you, use our online Find-A-Provider tool.

Are you unsure if you have been exposed to or are at-risk of being infected with COVID-19? Ask your provider if they offer telehealth services. A virtual visit using your computer or phone is a good option for non-urgent care. You will get care without leaving your house. And you won’t be exposed to germs in a physician’s office or other healthcare facility. 

No. We will cover COVID-19 commercial testing, screening services and medically necessary treatment at no charge to you, when such services are ordered and/or referred by a licensed health care provider.

Yes. Any medically necessary treatment related to COVID-19 would be considered a covered benefit. We are committed to ensuring access to COVID-19 treatment services in accordance with federal and state law.

Yes, members will be able to refill prescriptions before the refill date.

Worry and anxiety can rise about the spread of COVID-19. Concern for friends and family who live in places where COVID-19 is spreading or the progression of the disease is natural.

The Louisiana Department of Health’s “Keep Calm Through COVID” crisis phone line provides trained, compassionate counselors to support Louisianans through this difficult time. Counselors are available 24 hours a day, seven days a week. Counselors can link callers to mental health and substance abuse counseling and other services.

Call the Keep Calm Through COVID hotline at 1-866-310-7977 at any time, 24 hours a day, seven days a week. All calls are confidential.

Be sure to:

  • Take care of your body. Take deep breaths, stretch or meditate.
  • Connect with others. Share your concerns and how you are feeling with a friend or family member. Maintain healthy relationships and a sense of hope and positive thinking.
  • Share the facts about COVID-19 and the actual risk to others. People who have returned from areas of ongoing spread more than 14 days ago and do not have symptoms of COVID-19 do not put others at risk.
  • For more information, see the CDC’s suggestions for mental health and coping during COVID-19

Tip #1: Clean your phone right now

Drop what you’re doing! Clean your phone and case right now! You can use disinfecting wipes or sprays.

Why is this important?

It’s easy to say “I can always clean my phone later”. If you do it right now, you won’t forget! We’ve also told you how so you don’t have to figure that out on your own.

Tip #2: Use an alarm

Set a phone alarm called “clean phone.” Set an alarm on your phone called “clean phone” once per day. When it goes off, clean your phone right then and there!

Why is this important?

Even if you just cleaned your phone right now, you’re going to forget later! That’s why reminders are so important. You’ll have to clean.

For more information about cleaning and disinfecting visit the CDC Cleaning And Disinfecting Your Home page.

Protect yourself and those around you. Please consider the following before returning to adult day services.

  • If you feel sick, stay home.
    • Avoid public places.
    • Contact your health care provider.
  • Practice healthy habits.
    • Wash your hands after touching public surfaces.
    • Avoid touching your face.
    • Sneeze or cough into a tissue. You can also use the inside of your elbow.
    • Clean frequently used items and surfaces as much as possible.
    • Use a face mask while in public.
  • Personal Protective Equipment (PPE) and frequent hand washing
    • Your provider may require a face covering and gloves during a visit. They may also require frequent hand washing.
    • Your service plan may be updated based on how you tolerate these changes.
  • This has been a stressful time. If it’s affecting your mental health, you may need to speak to someone.

As a Louisiana Healthcare Connections member, you have access to health professionals 24/7. You can call the 24/7 Nurse Advice Line for non-emergencies. For more information about this service, call us at 1-866-595-8133.

It’s important to change how we use public spaces. Consider whether you need to touch certain objects and surfaces. Be sure to wipe public items before and after you touch them.

Things to be aware of while at your adult day center.

We have all had to make changes to reduce the spread of COVID-19. To reopen, we will need to continue these safe practices.

  • Social distancing
    • Stay 6 feet away from others when going into a shared space.
  • Wash your hands.
    • Wash hands with soap and water for at least 20 seconds.
    • Use sanitizer with at least 60% alcohol when soap and water are not available
  • Wear a face covering.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when sick.
  • Clean frequently touched items and surfaces.

It’s important to follow state and local guidance as we reopen. This will help you to change your plan as situations change.

Make sure your provider has a plan to maintain a safe environment.

When you return home from your adult day center.

We should think about our safety and the safety of others. The following can help reduce the spread of COVID-19.

  • Disinfect “high touch” surfaces and items every day.
    • This includes personal devices and electronics.
    • Be sure to follow the cleaning product’s instructions.
  • Consider changing your clothes before entering your home.

If you cannot return to your adult day center

As a Louisiana Healthcare Connections member, you may have respite hours available for your caregiver. These may be used if you cannot return to your day service program. For more information, call us at 1-866-595-8133.

I have more questions. Where can I find answers?

Louisiana Healthcare Connections Member Services

Member Services can help you with understanding your benefits, getting a prescription filled, finding a doctor and more. Call 1-866-595-8133 (TTY: 711), Monday through Friday, 7 a.m. to 7 p.m.

Louisiana Department of Health (LDH)

For information about COVID-19 and the COVID-19 vaccine in Louisiana, visit the Louisiana Department of Health website, or follow them on Facebook and Twitter

Louisiana 211 Network

If you have questions about COVID-19, contact the Louisiana 211 Network:

You’ll find more information about COVID-19 symptoms and prevention plus advice on what to do if you feel sick. You can also get help applying for SNAP benefits or unemployment and finding community resources for basic needs.

Centers for Disease Control and Prevention (CDC)

For more information, including travel advisories, please visit