Member Coronavirus Information
View information on COVID-19 specific services and relief programs, including resources in your area.
What you need to know about COVID-19
Coronavirus Disease 2019 (COVID-19) is a new disease that causes respiratory illness in people. It can spread from person to person. People of all ages can be infected. Older adults and people with pre-existing medical conditions like asthma, diabetes and heart disease may be more likely to become severely ill if infected. Many details about this disease are still unknown, such as treatment options, how the virus works, and the total impact of the illness.
COVID-19 is a respiratory disease. It is caused by a new virus called a coronavirus, which has become a public health emergency. The number of cases continue to increase in the United States and around the world.
The symptoms of coronavirus include mild to severe respiratory symptoms. Symptoms include fever, cough, shortness of breath, and lower respiratory illness. COVID-19 can be contagious before a person begins showing symptoms.
Influenza (the flu), a contagious respiratory illness caused by the influenza viruses (Type A and Type B), has high activity in the United States at this time. Everyone 6 months of age and older should get a flu vaccine.
If you have been exposed or begin showing symptoms of the virus or flu, call your healthcare provider immediately.
We all have a role to play in protecting our communities and families from the spread of coronavirus. It is similar to other communicable viruses. You can also follow these tips to prevent infection:
- Wash your hands thoroughly and frequently. Use soap and water for at least 20 seconds.
- Use hand sanitizer (must contain at least 60 percent alcohol).
- Cover your mouth when you cough or sneeze by coughing/sneezing into your elbow or a tissue.
- Throw used tissues in a trashcan right away.
- Clean public surfaces thoroughly.
- Stay home when you are sick.
- Avoid shaking hands.
- Avoid close contact with people who are sick.
- Get a flu vaccine.
Yes. Louisiana Healthcare Connections will cover the cost of commercial COVID-19 tests and screenings. Louisiana Healthcare Connections will also cover clinic visits, primary care visits, emergency department visits, hospitalizations and medically necessary treatment related to COVID-19. For help finding a provider near you, use our online Find-A-Provider tool.
No. Louisiana Healthcare Connections will not require prior authorization, prior certification, prior notification and/or step therapy protocols for commercial COVID-19 tests and screenings. Prior authorization is not required for medically necessary treatment for COVID-19 when ordered by a licensed health care provider.
Commercial COVID-19 testing and screening services are covered without restriction. You may get tested in a facility like a physician’s office, clinic, independent lab, hospital or at a community testing site. For help finding a provider near you, use our online Find-A-Provider tool.
Are you unsure if you have been exposed to or are at-risk of being infected with COVID-19? Ask your provider if they offer telehealth services. A virtual visit using your computer or phone is a good option for non-urgent care. You will get care without leaving your house. And you won’t be exposed to germs in a physician’s office or other healthcare facility.
No. We will cover COVID-19 commercial testing, screening services and medically necessary treatment at no charge to you, when such services are ordered and/or referred by a licensed health care provider.
Yes. Any medically necessary treatment related to COVID-19 would be considered a covered benefit. We are committed to ensuring access to COVID-19 treatment services in accordance with federal and state law.
Yes, members will be able to refill prescriptions before the refill date.
Worry and anxiety can rise about the spread of COVID-19. Concern for friends and family who live in places where COVID-19 is spreading or the progression of the disease is natural.
The Louisiana Department of Health’s “Keep Calm Through COVID” crisis phone line provides trained, compassionate counselors to support Louisianans through this difficult time. Counselors are available 24 hours a day, seven days a week. Counselors can link callers to mental health and substance abuse counseling and other services.
Call the Keep Calm Through COVID hotline at 1-866-310-7977 at any time, 24 hours a day, seven days a week. All calls are confidential.
Be sure to:
- Take care of your body. Take deep breaths, stretch or meditate.
- Connect with others. Share your concerns and how you are feeling with a friend or family member. Maintain healthy relationships and a sense of hope and positive thinking.
- Share the facts about COVID-19 and the actual risk to others. People who have returned from areas of ongoing spread more than 14 days ago and do not have symptoms of COVID-19 do not put others at risk.
- For more information, see the CDC’s suggestions for mental health and coping during COVID-19
Tip #1: Clean your phone right now
Drop what you’re doing! Clean your phone and case right now! You can use disinfecting wipes or sprays.
Why is this important?
It’s easy to say “I can always clean my phone later”. If you do it right now, you won’t forget! We’ve also told you how so you don’t have to figure that out on your own.
Tip #2: Use an alarm
Set a phone alarm called “clean phone.” Set an alarm on your phone called “clean phone” once per day. When it goes off, clean your phone right then and there!
Why is this important?
Even if you just cleaned your phone right now, you’re going to forget later! That’s why reminders are so important. You’ll have to clean.
For more information about cleaning and disinfecting visit the CDC Cleaning And Disinfecting Your Home page.
I have more questions. Where can I find answers?
Louisiana Healthcare Connections Member Services
Member Services can help you with understanding your benefits, getting a prescription filled, finding a doctor and more. Call 1-866-595-8133 (Hearing Loss: 711), Monday through Friday, 7 a.m. to 7 p.m.
Louisiana Department of Health (LDH)
Louisiana 211 Network
If you have questions about COVID-19, contact the Louisiana 211 Network:
- Dial 2-1-1
- Text LACOVID to 898-211
- Visit LA211Help.org
You’ll find more information about COVID-19 symptoms and prevention plus advice on what to do if you feel sick. You can also get help applying for SNAP benefits or unemployment and finding community resources for basic needs.
Centers for Disease Control and Prevention (CDC)
For more information, including travel advisories, please visit cdc.gov.