Health Care Resources for Members Affected By Hurricane Ida
Date: 08/30/21
In the wake of flooding and damage in Louisiana from Hurricane Ida, Louisiana Healthcare Connections is providing personalized support to affected members.
To ensure that members in the affected areas have uninterrupted access to medications and needed health care, Louisiana Healthcare Connections is providing the following resources and support:
Replacement Medications, Medical Equipment and Member ID Cards
Members in the affected area who need help replacing medications, medical equipment, and/or Member ID cards lost in the storm or due to evacuation can call Member Services at 1-866-595-8133 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m. for expedited assistance.
Vision care and replacement glasses: To assist members affected by Hurricane Ida, Envolve Benefit Options has reset our adult vision benefits so that Louisiana Healthcare Connections members who need to replace their eyewear, can do so at no cost. In addition, this benefits reset allows members to visit out-of-network vision providers for vision screenings and new eyewear, if needed. If you are a Louisiana Healthcare Connections member in need of new or replacement eyewear, please contact your vision provider.
Help Locating Care
Members who have evacuated are reminded that referrals are not required to visit any in-network provider. This includes primary care providers, urgent care and specialists. Members who need help locating a provider near them can call Member Services at 1-866-595-8133 or visit https://ProviderSearch.LouisianaHealthConnect.com.
Emergency Out-of-Network Care Access
In a medical emergency, members can always receive care at any emergency care provider (in or out of network).
24/7 Free Nurse Advice
For assistance with health and prescription questions, and locating a provider after hours, members can call 1-866-595-8133 and say, “Nurse,” to be connected to a registered nurse (RN) who will assist them.
24/7 Mental Health Crisis Hotline
Members who need emotional or mental health support are encouraged to call our free crisis hotline at 1-844-677-7553 (TTY: 711) to speak to a licensed mental health counselor.
If you need assistance as a result of the recent storm, we want you to know we are here for you.