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Impacted by Hurricane Ida and Need Help? Here Are Some Resources for You

Date: 09/02/21

Were you impacted by Hurricane Ida and searching for resources? There are a lot of resources to help you through this difficult time.

If You Need Financial Help:

FEMA: Individual Assistance

  • Offers individual assistance to Louisiana homeowners and renters affected by Hurricane Ida. Disaster assistance may include financial help for temporary lodging and home. For the latest information visit
  • If you are uninsured or underinsured, you may be eligible for federal assistance.
  • The fastest and easiest way to apply is online at
  • You can also apply by phone, call: 1-800-621-3362 (TTY: 800-462-7585). The toll-free telephone lines operate from 6 a.m. to 10 p.m. CDT, seven days a week.
  • When you apply for assistance, have the following information readily available:
    • A current phone number where you can be contacted
    • Your address at the time of the disaster and the address where you are now staying
    • Your Social Security number, if available
    • A general list of damage and losses
    • If insured, the policy number or the agent and/or the company name
  • The following parishes are eligible: Ascension, Assumption, East Baton Rouge, East Feliciana, Iberia, Iberville, Jefferson, Lafourche, Livingston, Orleans, Plaquemines, Pointe Coupee, St. Bernard, St. Charles, St. Helena, St. James, St. John the Baptist, St. Martin, St. Mary, St. Tammany, Tangipahoa, Terrebonne, Washington, West Baton Rouge, and West Feliciana Parishes.
  • Important: If you have homeowners or renters insurance, you should file a claim as soon as possible. By law, FEMA cannot duplicate benefits for losses covered by insurance.
  • Remember: Take photos to document damage and begin cleanup and repairs to prevent further damage. Remember to keep receipts from all purchases related to the cleanup and repair.

Unemployment Assistance Louisiana Department of Labor

  • Call: 1-866-783-5567
  • Workforce Commission offers disaster unemployment assistance to those out of work due to the disaster, including self-employed persons, farm and ranch owners, and others not covered under regular unemployment insurance programs.
  • This assistance provides weekly benefit payments.

If You Need Medical Help:

Ochsner Health

  • Call: 1-866-624-7637
  • Offering urgent care telemedicine visits via Ochsner Anywhere Care to all Louisiana residents regardless of their insurance situation who have been displaced due to Hurricane Ida through September 6th.
  • Their retail pharmacy is currently open at Ochsner Medical Center 1514 Jefferson Highway, New Orleans. Patients’ medicine will be delivered to the Emergency Department and should be picked up there. Call 504-842-3205 when you arrive to receive your prescription.

Substance Abuse and Mental Health Services (SAMHSA) Disaster Distress Helpline

  • Call or Text: 1-800-985-5990
  • 24/7 national hotline provides immediate crisis counseling for people experiencing emotional distress related to any natural disaster.
  • Free, speak multiple languages, and confidential.
  • Remember: Stress, anxiety, and other depression-like symptoms are common reactions after a disaster.
  • More behavioral health resources available (pdf).

Oxygen Refill Stations

  • Locations where you can refill your oxygen tanks:
    • Tangipahoa Parish EOC |114 N. Laurel St. Amite, LA
    • St. Helena Parish Police Jury | 17911 Hwy. 43 Greensburg, LA
    • Washington Parish EOC | 54100 Dollar Rd. Franklinton, LA
    • Livingston Parish EOC | 20355 Government Blvd. Livingston, LA
    • St. Tammany Justice Center | 701 N. Columbia St. Covington, LA
    • Tangipahoa Hammond Health Unit Regional Office |15481 W. Club Deluxe Rd. Hammond, LA

Help Filling Prescriptions and Getting Care Out-of-State

  • If your medications were lost, damaged or left behind, we can help you replace them. Call us at 1-866-595-8133 (TTY: 711), Monday – Friday, 7 a.m. to 7 p.m. We will help you get your medications from a pharmacy near you.
  • Frequently asked questions and answers you can refer to:

If You Need Housing/Shelter Help:

FEMA Transitional Housing/Shelter Assistance (Hotel Assistance/Payment)

  • Temporary hotel assistance payment program for people who were displaced from their primary residence due to Hurricane Ida. Eligible disaster survivors must select from a list of partner hotels.
  • You must complete an online application and/or apply via phone with FEMA first. The fastest and easiest way to apply is by visiting:
  • You can also apply by phone, call: 1-800-621-3362 (TTY: 800-462-7585). The toll-free telephone lines operate from 6 a.m. to 10 p.m. CDT, seven days a week.
  • Important: When you register and are deemed eligible, FEMA will automatically call you over the next several days. It will be a recorded message telling you that you are eligible and referring you to a website where you will find a list of hotels with available rooms. You can call the hotel where you would like to stay to arrange a room. Upon your arrival and check in, you will provide your registration number and a government-issued ID like a driver’s license or passport. Rooms are directly paid through FEMA. FEMA will contact you throughout your stay to assist you with your future housing plans.
  • Remember: Your case will be managed on an individual basis.

Crisis Cleanup

  • Call: 1-844-965-1386
  • Helps connect those in need with volunteers who can help with post-disaster cleanup efforts.

If You Need General Assistance:

Louisiana Red Cross

Louisiana United Way 211

  • Call: 211
  • This helpline will help you find organizations near you that are providing emergency food, clothing, shelter, crisis counseling, rental, and utility assistance.
  • Online locator:

Louisiana Department of Children & Family Services (DCFS)

  • Call: 1-888-524-3578
  • Offers families assistance with filing an application for food stamps (SNAP), Medicaid, and state financial assistance.

Vital Statistics Louisiana Department of Health

  • Call: 225-342-9500
  • Helps you get replacement birth/death/marriage certificates and other vital documents that may have been lost or damaged during the disaster.

The Salvation Army

  • Call: 601-969-6868
  • Offers disaster relief services like food/water for rescue workers and storm survivors and emotional/spiritual care by specially trained individuals.
  • The Salvation Army Team Emergency Radio Network (SATERN) is a worldwide network of volunteer amateur radio operators and other specialists who will share emergency information during a disaster event to help meet survivors’ most urgent needs for food, clothing, shelter and medical services.

NOLA Ready Rec Center Assistance

  • Recreational centers in New Orleans are offering places where people can charge their devices, get water and cool down with some AC.
  • Open 8 a.m. to 6 p.m. through Friday, September 3.
  • We are providing free transportation for our members to any one of these centers.  Schedule your ride by calling 1-855-369-3723 (TTY: 711), Monday – Friday, 7 a.m. to 7 p.m..
  • List of participating rec centers:
    • Treme Rec Center (900 N Villere St)
    • Cut Off Rec Center (6600 Belgrade St)
    • Gernon Brown Rec Center (1001 Harrison Ave)
    • Milne Rec Center (5420 Franklin Ave)
    • Stallings St. Claude Rec Center (4300 St Claude)
    • John P Lyons Rec Center (624 Louisiana Ave)
    • Joe W Brown Rec Center (5601 Read Blvd)
    • Rosenwald Rec Center (1120 S Broad Ave)