Louisiana Healthcare Connections' vendor reports a data security incident
In April 2020, Magellan was the victim of a computer attack. Louisiana Healthcare Connections uses Magellan to work with health care providers about benefits. This incident may have affected some of our members. We are not aware of any fraud or misuse of member data.
Louisiana Healthcare Connections is working with Magellan to prevent future incidents. Read this notice to learn more. You can learn about ways to protect your information.
Louisiana Healthcare Connections has learned that our vendor, Magellan, was the victim of a computer attack. We want you to know how this may affect you. It is possible that some of members’ personal information might have been shared. In this notice, we are sharing things you can do to help protect your information. Louisiana Healthcare Connections takes the privacy and security of your personal information seriously. We are sorry for any concern this has caused.
Why Does Magellan Have Members’ Personal Information?
Louisiana Healthcare Connections uses Magellan to work with health care providers about benefits. These benefits include radiology services, like CT and MRI scans, physical therapy and occupational therapy.
The attackers gained access to Magellan’s computer systems through a scam email. This email was sent on April 6, 2020. Magellan discovered the attack on April 11, 2020. Magellan immediately reported this to law enforcement, including the FBI. Magellan asked Mandiant to investigate. Mandiant is a firm that looks into computer crimes.
This event might have affected members’ personal information. We are not aware of any fraud or misuse of member information.
What Information Was Involved?
The information did not include Social Security Numbers or financial information.
The personal information accessed may have member names. It may also have one or more of these:
- Treatment information,
- Health insurance account information,
- Member ID,
- Other health-related information,
- Email addresses,
- Phone numbers,
- Physical addresses.
What We Are Doing
Louisiana Healthcare Connections and Magellan have worked together closely since this incident happened. Magellan has added new security practices to help prevent future incidents. Louisiana Healthcare Connections will continue to monitor Magellan’s new controls.
What You Can You Do
You can print and save this information. Please review the Information About Identity Theft Protection Guide. It lists steps you may take to help protect against identity theft. You can also learn how to place a fraud alert or a security freeze on your credit file.
Review your health plan statements carefully. If you see any treatment or services you did not receive, call Member Services at 1-866-595-8133 (Hearing loss: 711), Monday – Friday, 7 a.m. to 7 p.m.
For More Information
Your personal information is important to us. We are sorry this incident occurred. If you have any questions or need more information, please call Member Services at 1-866-595-8133 (Hearing loss: 711), Monday – Friday, 7 a.m. to 7 p.m.