2016-38: Healthy Louisiana Schedules Flood-Related Emergency Response Calls for Providers

Date: 08/18/16

Beginning Friday August 19, 2016, the Louisiana Department of Health and the Healthy Louisiana plans will host a series of provider calls to address provider issues related to the current flood-related emergency situation. These calls are limited to providers located in or serving areas affected by the recent flooding.

Five calls have been scheduled, each focusing on a specific health plan and their emergency procedures. See below for dates, times and health plan focus. Additional call dates will be added if needed to ensure timely and effective communication between providers, the health plans and the Department.

Non-emergency provider related issues should be addressed with the provider relations staff at the appropriate health plan. Non-emergency behavioral health issues should be addressed with health plan’s provider relations staff or on the regularly scheduled weekly provider calls.

FLOOD-RELATED EMERGENCY RESPONSE CALLS FOR PROVIDERS
Conference Number: 1-888-557-8511 | Access Code: 8301342
All calls will take place from 12:00 noon – 1:30 p.m.

• Friday, August 19, 2016 - Aetna
• Monday, August 22, 2016 - Amerigroup
• Tuesday, August 23, 2016 - AmeriHealth Caritas
• Wednesday, August 24, 2016 - Louisiana Healthcare Connections
  (Replaces the regularly scheduled call and is reserved for providers affected by flooding)
• Thursday, August 25, 2016 - UnitedHealthcare Community Plan

LDH offers providers numerous avenues for reporting and resolving issues related to Healthy Louisiana. Please refer to Information Bulletin 12-27 posted on www.makingmedicaidbetter.com. This bulletin also includes contact information for each of the health plans. If you have questions for Medicaid, please email them to Healthy@la.gov.