Ensuring Access to Health Care for Members Affected By Hurricane Harvey
Date: 08/31/17
In the wake of flooding and damage in Southwest Louisiana from Hurricane Harvey, Louisiana Healthcare Connections is providing personalized support to affected members.
To ensure that members in the affected areas have uninterrupted access to medications and needed health care, Louisiana Healthcare Connections is providing the following resources and support:
- Replacement Medications, Medical Equipment and Member ID Cards
Members in the affected area who need help replacing medications, medical equipment, and/or Member ID cards lost in the flood or due to evacuation can call Member Services at 1-866-595-8133 (Hearing Loss: 711), Monday – Friday, 7 a.m. – 7 p.m. for expedited assistance.
- Help Locating Care
Members who have evacuated are reminded that referrals are not required to visit any in-network provider. This includes primary care providers, urgent care and specialists. Members who need help locating a provider near them can call Member Services at 1-866-595-8133 or visit https://ProviderSearch.LouisianaHealthConnect.com.
- Emergency Out-of-Network Care Access
In a medical emergency, members can always receive care at any emergency care provider (in or out of network).
- 24/7 Free Nurse Advice
For assistance with health and prescription questions, and locating a provider after hours, members can call 1-866-595-8133 and say, “Nurse,” to be connected to an registered nurse (RN) who will assist them.
- 24/7 Mental Health Crisis Hotline
Members who need emotional or mental health support are encouraged to call our free crisis hotline at 1-844-677-7553 (Hearing Loss: 711) to speak to a licensed mental health counselor.
“Our thoughts and hearts go out to the thousands of families across Louisiana and Texas affected by Hurricane Harvey,” said Jamie Schlottman, Louisiana Healthcare Connections CEO. “Our primary goal is to make certain that their healthcare needs are met, no matter where they are located. We are here to help.”