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Informational Bulletin 22-4: Medicaid Provider Portal Enrollment Portal (revised 6.10.22)

Date: 06/20/22

Louisiana Healthcare Connections would like to share a revision to Informational Bulletin 22-4: Medicaid Provider Portal Enrollment Portal revised on June 10, 2022.

The revision includes:

Timeline for Completing the New Enrollment and Screening Process

All current providers, whether participating as a fee-for-service provider, MCO-only provider, DBPM provider, CSoC provider or some combination, must validate their information and sign the state’s provider participation agreement.

  • The deadline for providers to submit an application to the Provider Enrollment Portal is June 30, 2022.
    • Any existing Medicaid provider that does not submit an application to initiate the screening process through the new portal will have their claims denied. LDH, Healthy Louisiana providers are encouraged to take action to complete enrollment.

Provider Resources

If providers encounter any issues or have any questions, they should contact the call center at (833) 641-2140, Monday – Friday between the hours of 8 a.m. and 5 p.m. CST or send an email to LouisianaProvEnroll@gainwelltechnologies.com.

Providers can find additional information and updates on the provider enrollment webpage, including Frequently Asked Questions.

A Provider Portal Enrollment Lookup Tool is now available at lamedicaid.com. Data elements providers may use include NPI, Provider Name, Provider Type, Specialty, Address, City and State, and Zip Code. However, only one data point is required to search. Results given will show providers whose enrollments are 100% complete. This is a useful tool for providers or associations to see if their providers’ enrollment is complete. The Lookup Tool is updated daily and the results may be downloaded.

Providers, who have submitted their applications but do not see their names listed, must allow at least 15 business days for the update to be processed. If your information has not been processed within 15 business days, please contact Gainwell Technologies by emailing louisianaprovenroll@gainwelltechnologies.com or contacting (833) 641-2140 for a status update on enrollment and any next steps needed to complete the process.