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Informational Bulletin 21-2: NEMT Provider Issue Resolution (revised 5.17.22)

Date: 05/19/22

On May 17, 2022, the Louisiana Department of Health revised Informational Bulletin 21-2: NEMT Provider Issue Resolution.

This bulletin outlines the options available to transportation providers for pursuing resolution of claims payment issues. Providers must first seek resolution with the transportation broker directly, prior to engaging MCOs, third parties, or the Louisiana Department of Health (LDH).

For issues related to transportation claims, contact:

Southeastrans:
470-819-4349
claimdispute@southeastrans.com

MediTrans:
Billing Department
Billing@MediTrans.com

Lillian Lewis:
LLewis@MediTrans.com

ModivCare:
Jennifer Baker
866-570-6143 Ext. 2001
Jennifer.Baker@modivcare.com
www.logisticare.com/provider-concerns

Veyo:
Shiva Nagalingam/Crystal Wilson
504-344-4454
snagalingam@veyo.com/cwilson@veyo.com
https://providersupport.veyo.com/hc/en-us/requests/new?ticket_form_id=187746 

Providers can view the entire Informaitonal Bulletin 21-02 for additional details.