Medicaid Managed Care Non-Emergency Medical Transportation Provider Issue Resolution (IB 21-02 revised 12.2.25)

Date: 12/03/25

Louisiana Healthcare Connections is sharing a revision to Medicaid Managed Care Non-Emergency Medical Transportation Provider Issue Resolution (IB 21-02) made on December 2, 2025.  

This revision was for the AmeriHealth Caritas Louisiana information on how to submit NEMT issues and claim appeals for transportation provider issue escalation and resolution.

NEMT: Email: Billilng Department (Billing@MediTrans.com)

New information includes: Email: Appeals@meditrans.com

Mail: MediTrans
Attention: Billing
102 Asma Blvd. Suite 200
Lafayette, LA 70508

Escalation: director@meditrans.com (Subject Line: Appeal Escalation)

Providers can review the entire bulletin for additional contact information for other plans or additional information.