Medicaid Provider Issue Resolution (IB 19-3 revised 10.01.25)
Date: 10/02/25
Louisiana Healthcare Connections is sharing a recent update made to the Medicaid Provider Issue Resolution informational bulletin 19-3 (PDF) on October 1, 2025.
The update is for issues related to managed care pharmacy claims, contact the MCO’s pharmacy benefits manager effective October 1, 2025. Below is the updated chart with contact information for providers.
Providers can review the entire IB (PDF) for additional information.
| Healthcare Provider | Pharmacy Benefits Manager | Pharmacy Help Desk Phone Number |
|---|---|---|
| Aetna Better Health of Louisiana | CVS Caremark | 1-800-424-1664 |
| AmeriHealth Caritas Louisiana | PerformRx | 1-800-684-5502 |
| Healthy Blue | Carolon Rx | 1-833-485-6236 |
| Humana Healthy Horizons in Louisiana | Humana Pharmacy Solutions Inc. | 1-833-252-1677 |
| Louisiana Healthcare Connections | Express Scripts Inc. | 1-833-750-4451 |
| UnitedHealthcare Community Plan | Optum Rx | 1-866-328-3108 |