Medicaid Provider Issue Resolution (IB 19-3 revised 4.10.23 and 4.13.23)

Date: 04/12/23

Louisiana Healthcare Connections is sharing a recent revision to IB 19-3: Medicaid Provider Issue Resolution made on April 10, 2023. Providers should update their contact information for Aetna Health Plan for Reconsideration and Arbitration issues.  

Updated information includes:

Reconsideration: Attn: Appeal and Grievance Department P.O. Box 81040  5801 Postal Road Cleveland, OH  44181 

Arbitration: Within 30 calendar days from the date of the appeal determination, submit written request to

    Aetna Better Health of Louisiana
    Appeal and Grievance Department
    P.O. Box 81040 
    5801 Postal Road Cleveland, OH  44181 

IB 19-3: Medicaid Provider Issue Resolution was updated again on April 13, 2023 to include a new link for United Healthcare Community Plan https://www.uhcprovider.com/en/claim s-payments-billing.html.