Medicaid Provider Issue Resolution (IB19-3 revised 2.3.25)
Date: 02/05/25
Louisiana Healthcare Connections is sharing a revision made to Medicaid Provider Issue Resolution (IB19-3) on February 3, 2025.
The revision includes the update for how providers can resolve issues related to pharmacy claims and appropriate contact informaiton.
| Healthcare Provider | Pharmacy Help Desk | Pharmacy Help Desk Phone Number |
|---|---|---|
| Aetna, AmeriHealth Caritas, Healthy Blue, Humana Healthy Horizons, Louisiana Healthcare Connections, UnitedHealthcare | Prime Therapeutics | (800) 424-1664 |
| Fee for Service | Gainwell Tecnologies | (800) 649-0790 |
| Provider Issues | Louisiana Medicaid Contact |
|---|---|
| Third Party Liability | TPL.inquiries@la.gov |
| MES Inquiries | MESInquiries@la.gov |
| Member Linkage Issues | MemberLinkage@la.gov |
Providers may review the entire IB for additional information.