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One of our vendors, Insightin Health, experienced a cybersecurity issue in September 2025. To learn more, view their notice.

You Deserve Quality Healthcare. We're Here for You.

Date: 02/23/26

As your health plan, Louisiana Healthcare Connections works hard to make sure our members get quality health care. Goals are set for quality and our progress is reviewed. Member feedback is also looked at throughout the year. If you get a survey from your health plan, please fill it out. Information from surveys helps us continue to improve and better serve you.

Having access to important information also lets you get the most for your coverage. Visit our Quality Program webpage for helpful information about your coverage and services available to you. You can also get more details on topics, like:

  • Your rights and how your privacy is protected as our health plan member.
  • Getting prescriptions filled.
  • Knowing if a service is covered and if denied.
  • New services and technology.
  • Language services for people whose primary language is not English.
  • Aids and services to people with disabilities, such as qualified sign language interpreters and written information in other formats (large print, Braille).

Louisiana Healthcare Connections is dedicated to serving our members. If you have any questions or concerns, call Member Services at 1-866-595-8133 (TTY: 711), Monday – Friday, 7 a.m. to 7 p.m.

Louisiana Healthcare Connections complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). If you believe that Louisiana Healthcare Connections has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with the 1557 Coordinator. Our full Non-Discrimination Notice and information on the 1557 Coordinator is available on our website.