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6 Things You Didn't Know About Our Free Rides

Date: 06/19/18

As a Louisiana Healthcare Connections member, you may already know that you have access to free transportation to your doctor’s appointments. But here’s what you probably didn’t know about your transportation benefits:

  1. You can use it to go to mental health, or behavioral health, appointments. Mental health is a very important part of physical health. If you need a ride to your mental health appointment, you can schedule one just like you would for your regular doctor.
  2. You can use it to go to a pharmacy after your appointment. Getting and taking your medication is important. If your doctor prescribed medication to you at your appointment, we will take you to the pharmacy after your appointment to get your prescription filled.
  3. You can use it to go to urgent care. Getting sick after hours or on the weekend is never fun, and you may not want to go to an Emergency Room, or ER. As a member, you have unlimited urgent care visits, and we’ll help you get there, 24/7.
  4. You can bring one person with you on your ride. You might need to bring your child or a caregiver with you to your appointment. No problem – you can bring one person with you, for free.
  5. You can use it to get home from the hospital or ER. If you’ve been discharged from the hospital or ER, we will give you a ride home. Remember: if you need to go to the ER, you should call 9-1-1 for emergency transportation. But if you have been to the ER and need to get home, we can help.
  6. If someone else drives you to your appointment, they can be reimbursed for mileage. If a friend, family member or neighbor drives you to your appointment, you can request reimbursement for their mileage. 

Ready to schedule your ride?

It’s easy! Schedule your ride online, or call 1-855-369-3723 (TTY: 711), Monday-Friday, 7 a.m. – 7 p.m.

Remember:

  • You need to call or go online at least 48 hours before your appointment to schedule your ride.
  • Urgent care rides can be scheduled at any time, 24/7.
  • If you need to see a specialist doctor who is more than 60 miles away, call and schedule your ride as soon as you have the appointment. This gives us time to get the ride approved in advance.
  • Your doctor or healthcare provider can schedule a ride for you if needed. Be sure to tell your doctor or provider if you need this assistance.
  • If you have trouble scheduling your ride, call our Member Services team at 1-866-595-8133 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m., and we will help you.