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Transportation to Appointments

If you do not have transportation, we can help you get to your appointments for Medicaid-covered services. There is no cost to you for this service. Members can schedule transportation to and from medical appointments by phone or online.

Schedule Your Ride

By Phone: 1-855-369-3723 (TTY: 711), Monday – Friday, 7 a.m. to 7 p.m.

Schedule Your Ride Online

For rides to regular medical appointments

Schedule your ride at least 48 hours before your medical appointment.

For rides to Urgent Care

To check the status of a ride or book a return trip

To cancel or make changes to a scheduled ride

For help scheduling a ride or understanding your transportation benefits

  • Call Member Services at 1-866-595-8133 (TTY: 711). We’re here to help Monday – Friday, 7 a.m. to 7 p.m.

In an emergency

  • The transportation service is not for rides to the Emergency Room (ER). If you are having a health emergency, dial 911.


For a smooth ride, make sure you understand how the transportation benefit works before you schedule your first trip. The questions and answers below can help. And if you have any other questions or need help scheduling your ride, just call Member Services at 1-866-595-8133