Transportation to Appointments
If you do not have transportation, we can help you get to your appointments for Medicaid-covered services. There is no cost to you for this service.
To schedule transportation:
Call us at 1-855-369-3723 (Hearing Loss: 711) at least 48 hours before your medical appointment to schedule a ride. You should be ready to leave one hour before your scheduled appointment. The driver will pick you up sometime during the hour before your appointment.
Transportation requests for medical appointments not called in at least 48 hours in advance may be denied. This 48-hour notice does not apply to urgent medical appointments. It also does not apply to same-day appointments. A “same-day appointment” is when one provider refers you to another provider for an appointment on the same day.
Non-emergency transportation over 50 miles (one-way) requires prior approval from Louisiana Healthcare Connections.
Information to give us when you call:
- Your Member ID Card number (shown as “Medicaid ID #” on your card)
- The date and time of your appointment
- The complete physical address for the location of your appointmen
If your appointment is canceled and you scheduled a ride with us, please call 1-855-369-3723 (Hearing Loss: 711) as soon as possible to cancel your transportation.
“Where’s My Ride?”
If your ride is late or you have questions, comments or concerns, you may call the Where’s My Ride? line at 1-855-369-3724.
When should I call to schedule my ride?
You must call at least 48-hours (2 business days) before your scheduled appointment. You can call Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding holidays.
Urgent care appointments do not need two days notice to schedule a ride.
When do I need to be ready for my ride?
You must be ready at least one hour before your scheduled appointment time. You will be reminded of this time frame when you call to schedule your ride.
How long will the driver wait for me?
The driver will contact you when he or she arrives at your pick-up location. The driver will wait ten (10) minutes for you. If you don’t respond in ten (10) minutes, the driver may leave and mark the trip as a “no show.” Remember. Drivers may not enter homes or facilities.
What do I do if the appointment changes?
Call us right away if there is a change in your appointment. If possible, please call at least 24 hours before the scheduled trip. We'll reschedule your ride so you can get to your appointment at the new time.
How many additional passengers may I bring?
You and one additional passenger are allowed. You will be asked when you schedule your ride if you are bringing an passenger.
Are car seats or wheelchairs provided?
No. You are responsible for bringing your own car seat, wheelchair or other assistive device.
If I need urgent care, do I have to call two days in advance?
No. You can schedule an urgent care ride any time, seven days a week, 24-hours a day.
Can I get picked up from the emergency room?
Yes. The transportation service can pick you up from the ER once a discharge order has been issued for you. Call 1-855-369-3723 and tell them you need same-day picked up from the ER. Because of the short notice, there may be a 1-3 hour wait until the driver can pick you up.
Can the transportation service bring me to the emergency room?
No. The transportation service cannot provide transportation to the emergency room. If you are having a health emergency, you should call 911. In an emergency, ambulance transportation is covered by Louisiana Healthcare Connections.
If you are sick and need care soon, the transportation service can take you to an urgent care clinic.
Do I need authorization for a long distance trip?
Yes. Any trip over 50 miles one way must be authorized by Louisiana Healthcare Connections.
The exception is for hospital discharges only. These will not require authorization.
The transportation service will contact us directly to get authorization.
How do I know if my trip is covered?
We cover transportation to and from non-emergency medical appointments for our members. This includes transportation to other Medicaid-covered services not covered by Louisiana Healthcare Connections.
For members who reside in a health care facility (such as a nursing home), transportation to appointments is covered by your facility. Talk with the staff there if you need a ride to an appointment.
Who do I call if I have questions, comments or concerns?
If your ride is late or you have questions, comments or concerns, you may call the “Where’s My Ride?” line at 1-855-369-3724.