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Mental Health & Substance Use

Mental health and substance use treatment are important part of healthcare. If you think you might need mental health or substance use care, please call your doctor or Louisiana Healthcare Connections. We can help provide support, talk to your providers/doctors and connect you with specialists to help you or your child.

You do not have to get a referral from your doctor for these services. You can go to any provider in our network for these services. Providers will assist in helping to figure out what services might best meet your needs.

Louisiana Healthcare Connections covers these services listed below for most members. You can also view more information in our Member Handbook.

Accessing Services

You can access mental health and substance use services by calling Member Services at 1-866-595-8133 (TTY: 711).

You may go directly to a provider. A member may contact any provider in Louisiana Healthcare Connections’ network for services. The provider will coordinate your care and services. To find a provider, use our Find a Provider tool or call 1-866-595-8133 (TTY: 711).

Crisis Support

You can get help right away if you are having a mental health problem or a crisis. Call our 24/7 Mental Health and Addiction Crisis Hotline at 1-844-677-7553 (TTY: 711) to speak with a licensed mental health counselor.

For life-threatening situations, always call 911.