Benefits Overview

Louisiana Healthcare Connections offers health insurance plans with comprehensive healthcare services that suit the needs of families and individuals throughout Louisiana.

View some of Louisiana Healthcare Connections' benefits below. You can also view more information in our Member Handbook.        

Care coordination and disease coaching are part of your health benefits and are provided to you at no cost. Louisiana Healthcare Connections pays for these services. We provide services for many conditions, such as asthma, diabetes, COPD, high-risk pregnancy and many more. Call Member Services at 1-866-595-8133 (Hearing Loss: 711).

Louisiana Healthcare Connections is proud to be working with SafeLink Wireless to offer you this special, federal program. As a Member of our plan, you get all the same benefits of a SafeLink phone, plus unlimited inbound text messages and calls to Louisiana Healthcare Connections member services. There is no added cost for these extras.

How to Enroll:

As a Louisiana Healthcare Connections Member, you can choose who you see for your healthcare needs from our network of Providers. We have many for you to choose from. If you need help choosing a doctor, call Member Services at 1-866-595-8133 (Hearing Loss: 711).

Your Dental Benefits

Louisiana Healthcare Connections is a health plan for the whole family. And because we believe healthy is a way of life, our members enjoy benefits designed for their total well-being. That includes dental coverage to help make sure you keep a healthy smile!

Members Under Age 21

Members under age 21 still receive dental screenings from their Primary Care Provider (PCP) and have additional dental benefits provided by MCNA. For more information, call MCNA at 1-855-702-6262 (1-800-955-8771), Monday through Friday, from 7 a.m. to 7 p.m., or visit their website at http://mcnala.net.

Members Age 21 and Over

Louisiana Healthcare Connections members age 21 or older may receive up to two (2) dental visits per calendar year at a participating FQHC (Federally Qualified Health Center) or RHC (Rural Health Clinic) and at no cost to you.

Covered Dental Services for Members Age 21 and Over

Regular Exams and Cleanings

Two (2) dental visits per member per calendar year at no cost. This includes up to two teeth cleanings per year. And you will leave your appointments with a new toothbrush, toothpaste, floss and mouthwash so you can keep your smile healthy at home.

X-rays

During your regular dental exam, your dentist may order x-rays of your teeth. Louisiana Healthcare Connections covers the cost of x-rays during your two visits per year.

Fillings and Extractions

Fillings and simple tooth removals ordered by your dentist are covered by Louisiana Healthcare Connections. Your dentist must request Prior Authorization for any surgeries or complex procedures needed. Louisiana Healthcare Connections does not cover more than two visits per year, so be sure to schedule all necessary procedures within your two visits. Louisiana Healthcare Connections does not limit the number or kind of services that may be provided in one visit.

Adult Denture Services

Members who need dentures or denture repairs may qualify for coverage through MCNA Dental. Call MCNA at 1-855-702-6262 (1-800-955-8771) or visit their website at http://mcnala.net for questions about adult denture services.

Where do I get dental services?

Members Under Age 21

Members under age 21 may call MCNA at 1-855-702-6262 (1-800-955-8771) or visit their website at http://mcnala.net to schedule dental appointments.

Members Age 21 and Over

For members age 21 and older, dental services must be performed at a participating FQHC (Federally Qualified Health Centers) or RHC (Rural Health Clinic). To find an FQHC or RHC in your area, call Member Services at 1-866-595-8133 (Hearing Loss: 711), Monday through Friday, 7a.m. to 7p.m.

Preventative care visits are covered by Louisiana Healthcare Connections. This means visiting the doctor for a regular check-up, rather than waiting until you are sick.

Louisiana Healthcare Connections covers an annual physical for adults.

Regular child check-ups are also covered for those under the age of 21. These doctor visits should occur at the below ages. Children also need a blood lead test at 12 and 24 months of age. We cover this. After that, if they are high risk, they need the blood lead test each year age 3 to 6.

  • Birth or neonatal exam
  • 2 to 4 days for newborns discharged less than 48 hours after delivery
  • By 1 month
  • 2 months
  • 4 months
  • 6 months
  • 9 months
  • 12 months
  • 15 months
  • 18 months
  • Once per year from 2 years old through 20 years old

Search for a provider in our network.

Mental health and substance use treatment are important part of healthcare. To learn more about these benefits, visit our mental health and substance use pages

We are ready to answer your health questions 24 hours a day – every day of the year. How can our nurses help you?

  • Answers for your health and prescription questions
  • Help finding a doctor, urgent care clinic or pharmacy
  • Information about pregnancy and other health conditions

Our nurses have spent lots of time caring for people. Now they are ready to help you. Call 1-866-595-8133 and say "Nurse."

Through our MemberConnections program, we can help you get the support you need. They can talk with you about things like how to choose a doctor, plan benefits and living healthy. They can also connect you to community social service programs. These programs can help you with food, housing and clothing.

Start Smart for Your Baby is our special program for women who are pregnant and for those moms who just had a baby.  We want to help you take care of yourself and your baby every step of the way. If you are pregnant, please let us know by completing a Notification of Pregnancy form. After completing this form you will be enrolled in Start Smart for Your Baby. You will receive information in mail and over the phone. You can also get information in the Health & Wellness section.

Tips for Pregnancy
If you are pregnant or want to become pregnant, keep these things in mind:

  • Go before you show! Go to the doctor as soon as you think you are pregnant. It is important for you and your baby to see a doctor as early as possible. It will keep both of you healthy. It will also help your baby get off to a good start. It is even better to see a doctor before you are pregnant. This is so you can get your body ready for pregnancy.
  • Maintain healthy lifestyle habits. This includes exercising, eating balanced and healthy meals, and resting for 8-10 hours every night.
  • Do not use tobacco, alcohol or drugs while you’re pregnant.

Breastfeeding
Doctors and health organizations agree that breastfeeding is best.  You may already know that breast milk is packed with the perfect mix of nutrients your baby needs. Did you know that it is also more than just food?  Breast milk has special ingredients, like antibodies, that only you can provide.

Are You Pregnant? Tell Us Right Away!
Call us. Or, you can login to your Louisiana Healthcare Connections account and fill out the Notification of Pregnancy form.

Interpreter services are provided free of charge to you during any service or grievance process. This includes American Sign Language and real-time oral interpretation.

If you need something translated into a language other than English, please call Louisiana Healthcare Connections. We can also provide things in other formats such as Braille, CD or large print.

If you need an interpreter for your medical appointment, contact Louisiana Healthcare Connections 24 hours a day, 7 days a week before your appointment. We will arrange for one to be at your appointment.

Louisiana Healthcare Connections has a program that gives our members rewards on a special card for completing healthy behaviors. Each time you complete a specific check-up, screening or wellness visit, a cash reward is added to your individual CentAccount Healthy Rewards card. It works like a debit card so it can be used like cash. Your CentAccount Healthy Rewards card comes with a pre-paid balance that increases automatically for certain healthy habits.

Learn more about CentAccount Healthy Rewards and how much you could earn!

Free Transportation to Appointments

We are here to help you get healthy and stay health. So if you don't have transportation, we will give you a ride to your appointments for Medicaid-covered services. This service is available at no cost to you. 

All you have to do is call to schedule a ride at least two days before your appointment! If you are sick or need urgent care, you can even call for a same-day ride. Plus, we can take you by the pharmacy to pick up prescriptions after your appointment. 

Get all the details about transportation to appointments. 

Louisiana Healthcare Connections covers examinations and treatment of eye conditions. This includes: vision correction and refraction error, regular eyeglasses when they meet a certain minimum strength requirement, medically-necessary specialty eyewear and contact lenses (with prior authorization), and other related services that are medically necessary. Contact lenses are covered if they are the only means of restoring vision.

For members under age 21, covered vision services include:

  • regular screening
  • corrective and medical services
  • up to three pairs of glasses per year

For adult members (age 21 and older), covered vision services include: 

  • annual eye exam and refraction
  • treatment of eye conditions
  • one pair of glasses per year