Welcome Louisiana Healthcare Connections members!
Your health insurance plan offers the medical care and benefits you need. It also includes valuable programs, educational tools and support.
Preventive care visits are covered by Louisiana Healthcare Connections. This means visiting the doctor for a regular checkup, rather than waiting until you are sick.
Take full advantage of the benefits you get with Louisiana Healthcare Connections
Call your Primary Care Provider today to schedule an annual checkup, at no cost to you
Get your annual checkup, at no cost to you
Every year, you can go to an annual checkup with your doctor at no cost to you. Even if you are healthy, this checkup is important. At the appointment, your doctor may:
- Discuss your health history and lifestyle
- Measure your height and weight
- Check your blood pressure and pulse
- Examine your skin, abdomen, heart, and lungs
- Discuss any concerns you have about your physical and mental health
- Order blood tests to check for things like blood sugar or cholesterol
- Help ensure you get the screenings you need, such as colonoscopy or mammogram
- Review and update your vaccinations, as needed
Short on time? No problem. Let the doctor come to you with a virtual care option. While certain screenings can’t be completed virtually, you can still talk with your doctor about how you have been feeling. This is a good time to talk with them about even small things you don’t think are a problem. Or talk with them about support for stress and anxiety.
Your Member ID card has your PCP’s name and office phone number. Call your PCP to schedule a visit today! You need to keep your Member ID card with you at all times. Please show your Member ID card every time you go for any service covered by Louisiana Healthcare Connections.
Seeing your doctor for regular checkups may help to find problems early enough to fix them. Whether you…
- have a question
- want help with a specific health goal
- need treatment but want to understand all your options
- are living with illness
…your Primary Care Provider can help.
The annual checkup is a routine visit with your physician. You can talk about general health questions or issues. You doctor will do a complete review of any ongoing symptoms you may have, and they will do a physical exam. You don’t need to be sick or have symptoms to see your doctor for your annual checkup.
This visit could include all or some of the following: reviewing your health history, checking your height and weight, taking your pulse and blood pressure, and doing a physical exam.
Take advantage of transportation at no cost to you
We are here to help you get healthy and stay healthy. So if you don't have transportation, we will give you a ride to your appointments for Medicaid-covered services. This service is available at no cost to you.
All you have to do is call or go online to schedule a ride at least two days before your appointment! If you have a minor illness or injury, you can even call 24/7 for a ride to urgent care. Plus, we can take you by the pharmacy to pick up prescriptions after your appointment.
Frequently Asked Questions
When you became a Louisiana Healthcare Connections member, you had the option to pick a doctor from our list of providers to be your PCP. If you didn’t pick a doctor, we chose a doctor for you. This doctor has you as a patient and is ready to see you.
Your Member ID card has your PCP’s name and office phone number. Call your PCP to schedule a visit today! You need to keep your Member ID card with you at all times. Please show your Member ID card every time you go for any service covered by Louisiana Healthcare Connections.
If you lose your Member ID Card or did not receive one, please call Member Services at 1-866-595-8133 (TTY: 711). We’re here to help Monday through Friday, 7 a.m. to 7 p.m. We will send you a new ID card within 10 days. You can also show or print your Member ID card from the secure Member Portal on our website: www.LouisianaHealthConnect.com.
Your Primary Care Provider (PCP) is the doctor you see on a regular basis. You should see your PCP for your annual checkup and if you have a non-urgent medical issue. You do not have to go to the Emergency Room (ER) or urgent care for basic medical care.
Your Primary Care Provider will:
- Make sure that you get the right care
- Give you regular checkups
- Write prescriptions for medicines and supplies when you are sick
- Tell you if you need to see a specialist
Urgent care is a good option if your doctor isn’t able to see you as quickly as you need for an urgent issue. Or if you need care after your doctor’s office is closed. This could be for something like a minor break, sprain or cut.
You should call 911 or go to the Emergency Room (ER) in emergency situations. Some examples are a severe allergic reaction, chest pains or difficulty breathing. If it’s not an emergency, you’ll save time by going to your doctor or urgent care.
You have the option to change who your doctor is. Just review the in-network providers. Then you can log in to your Member Portal account to change your doctor. You also have the option to call us at 1-866-595-8133.
Have Questions? Need Help?
Your Member Handbook is a great source for information about your coverage and benefits. It also lists important phone numbers.
You can also contact Member Services for help at 1-866-595-8133 (TTY: 711), Monday through Friday, 7 a.m. to 7 p.m. Translation services are available if you need them.