Member Coronavirus Information

COVID-19 Resources

View information on COVID-19 specific services and relief programs, including resources in your area.

Get COVID-19 Assistance

What you need to know about COVID-19

Coronavirus Disease 2019 (COVID-19) is a disease that causes respiratory illness in people. It can spread from person to person. People of all ages can be infected. Older adults and people with pre-existing medical conditions like asthma, diabetes and heart disease may be more likely to become severely ill if infected. 

COVID-19 Vaccine

Coronavirus and Symptoms 

Are There Strategies For Coping With The COVID-19 Outbreak?

Worry and anxiety can rise about the spread of COVID-19. Concern for friends and family who live in places where COVID-19 is spreading or the progression of the disease is natural.

The Louisiana Department of Health’s “Keep Calm Through COVID” crisis phone line provides trained, compassionate counselors to support Louisianans through this difficult time. Counselors are available 24 hours a day, seven days a week. Counselors can link callers to mental health and substance abuse counseling and other services.

Call the Keep Calm Through COVID hotline at 1-866-310-7977 at any time, 24 hours a day, seven days a week. All calls are confidential.

Be sure to:

  • Take care of your body. Take deep breaths, stretch or meditate.
  • Connect with others. Share your concerns and how you are feeling with a friend or family member. Maintain healthy relationships and a sense of hope and positive thinking.
  • Share the facts about COVID-19 and the actual risk to others. People who have returned from areas of ongoing spread more than 14 days ago and do not have symptoms of COVID-19 do not put others at risk.

For more information, see the CDC’s suggestions for mental health and coping during COVID-19.

I have more questions. Where can I find answers?

Louisiana Healthcare Connections Member Services

Member Services can help you with understanding your benefits, getting a prescription filled, finding a doctor and more. Call 1-866-595-8133 (TTY: 711), Monday through Friday, 7 a.m. to 7 p.m.

To speak with a nurse, just call our 24/7 Nurse Advice Line at 1-866-595-8133 (TTY: 711).

Louisiana Department of Health (LDH)

For information about COVID-19 and the COVID-19 vaccine in Louisiana, visit the Louisiana Department of Health website, or follow them on Facebook and Twitter

For help scheduling your vaccine appointment or finding vaccine providers near you, call the COVID-19 Vaccine Hotline at 1-855-453-0774. You can also speak with medical professionals who can answer your questions about the vaccine. The hotline’s hours of operation are 8 a.m. to 8 p.m. Monday through Saturday, and noon to 8 p.m. Sunday.

Louisiana 211 Network

If you have questions about COVID-19, contact the Louisiana 211 Network:

You’ll find more information about COVID-19 symptoms and prevention plus advice on what to do if you feel sick. You can also get help applying for SNAP benefits or unemployment and finding community resources for basic needs.

Centers for Disease Control and Prevention (CDC)

For more information, including travel advisories, please visit